Support
Get help with Solvi Barcode Labels
Support runs on email — no chat widget that leaves you waiting. Every message gets a reply from the person who builds the app.
Email us
We reply within 24 hours — usually faster. Include your label reference (e.g. Avery 5160) and, for printing issues, the sheet PDF: it lets us answer in one round trip.
bastien.hugon.pro@gmail.com
Happy with the app?
A review on the App Store is the most useful thing you can do for a small independent app. We read and publicly answer every single one.
Answers you might need right now
The most common support topics are already answered in the FAQ on the app page:
- Does it work with Avery, Dymo, Zebra and Brother labels?
- My printed sheet doesn’t line up with the labels. What do I do?
- Can I print different quantities for different products?
- How does the app prevent duplicate barcodes?
- Can I keep the UPC/EAN codes my products already have?
- What does the Free plan include?
Guides for Barcode Labels
Self-serve walkthroughs for printing, calibration and barcode generation — most printing issues are solved by one of these.
How-to
How to print Avery 5160 barcode labels from Shopify
The exact Avery 5160 geometry — 2.625″ × 1″ labels, 30 per sheet — plus the step-by-step workflow and print settings that keep all thirty barcodes aligned.
8 min read
How-to
How to print barcode labels on a Dymo printer from Shopify
Rolls are not sheets: set the PDF page size to the label size, print at 100%, and use die-cut media — barcode printing on a Dymo LabelWriter, step by step.
8 min read
How-to
How to generate unique barcode numbers for your products
When an internal Code 128 code is enough, when you need GS1-registered UPC or EAN numbers, and how to keep every barcode in your catalog unique.
8 min read
Troubleshooting
Barcode labels won't scan: 6 fixes
Dead barcodes are a physical problem: work through size, quiet zone, contrast, print scaling, density and truncation — in the order most likely to fix yours.
7 min read