Support
Talk to the people who build the apps
One inbox covers every app we publish. Your email goes straight to the developers — there is no ticket bot and no triage layer.
To help us help you faster, include the name of the app, your store's myshopify.com domain, and what you expected to happen versus what actually happened. A screenshot is worth a paragraph.
Before you write
Your answer may already be here
Most questions we receive are already covered in an app's FAQ or in one of the guides. Either takes a minute to skim.
App FAQs
Every app page ends with a FAQ covering setup, plans, limits, and the most common pitfalls.
Guides
Step-by-step walkthroughs and troubleshooting checklists for the problems merchants search for most.
Browse all guidesPer-app support
Support pages by app
Each app also has a dedicated support page with its FAQ, its guides, and app-specific contact details.
Still stuck? Just write.
No question is too small. Bug reports, billing questions, feature requests — the same inbox handles all of it, within 24 hours.