Support
Get help with Solvi Stocktake
Support runs on email — no chat widget that leaves you waiting. Every message gets a reply from the person who builds the app.
Email us
We reply within 24 hours — usually faster. Include your label reference (e.g. Avery 5160) and, for printing issues, the sheet PDF: it lets us answer in one round trip.
support@useful-tooling.com
Happy with the app?
A review on the App Store is the most useful thing you can do for a small independent app. We read and publicly answer every single one.
Answers you might need right now
The most common support topics are already answered in the FAQ on the app page:
Guides for Stocktake
Self-serve walkthroughs for printing, calibration and barcode generation — most printing issues are solved by one of these.
How-to
How to do an inventory count in Shopify: the complete method (2026)
A full physical inventory count method for Shopify: how to prepare, the three ways to count (Quick Count, admin plus bulk editor, a counting app), the step-by-step reconcile-then-apply workflow, and quick fixes for scanners and mid-sale drift.
11 min read
How-to
How to count inventory in Shopify without POS Pro
Quick Count needs POS Pro. If you run POS Lite or admin only, here are the three ways to count stock without it — manual admin entry and the bulk editor, CSV export and re-import, or a counting app that scans with a phone or a USB scanner — with the effort and risk of each.
10 min read
Troubleshooting
Shopify stock doesn't match reality: diagnose and fix inventory discrepancies
When Shopify's stock number disagrees with the shelf, work a diagnostic tree before you touch anything: is tracking on, what does the adjustment history show, are receipts unrecorded, are SKUs or barcodes duplicated, is stock at the wrong location — and only then count for shrinkage. A cause-symptom-fix table and the safe way to correct.
11 min read
How-to
Inventory adjustment history in Shopify: the 180-day limit and how to audit changes
Shopify keeps per-variant inventory adjustment history for 180 days in the admin, then only in the 'Inventory adjustment changes' report. Where to find it, what the seven reasons mean, and how to run a monthly audit before the trail expires.
8 min read
Reference
Shopify POS Quick Count: the 1,000-variant limit, POS Pro requirement, and workarounds
Quick Count is Shopify's built-in inventory counter. What the 1,000-variant-per-session cap actually means, how it differs from the 100-variant-per-product POS limit, the POS Pro requirement, and when you outgrow it.
9 min read
Reference
The inventory shrinkage formula, with real numbers
Shrinkage rate = (recorded inventory value − counted inventory value) ÷ recorded inventory value × 100. What each term means, a fully worked cost example, the causes behind the gap, and how to measure it from a Shopify count.
9 min read
Reference
Cycle count vs physical count: which one, how often, and how to run each
A physical count counts everything at once; a cycle count counts a slice on a rotating schedule. When to use each, an ABC cadence you can adopt, the triggers that force a count, and how to run both inside Shopify.
9 min read
Comparison
Stocky stocktakes are shutting down: every replacement, compared (August 31, 2026)
Stocky stops working on August 31, 2026, taking its stocktake tool with it. The replacements — Shopify's Quick Count, PML, Cohub, and Solvi Stocktake — compared on the jobs the Stocky stocktake actually did.
10 min read
Comparison
Best inventory counting apps for Shopify, honestly compared (2026)
A neutral comparison of Shopify inventory counting apps — Quick Count, PML Stock Take, Cohub, BR Stock Take, Twist and Solvi Stocktake — on price, locations, POS Pro, rollback and scan modes, with sourced review strengths and weaknesses.
11 min read